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Privacy Policy

Effective Date: 27 September 2025

At PE Pro & Outdoor Pro (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

1. Data We Collect

We may collect the following types of personal data:

  • Contact Information: name, email address, phone number, postal address.

  • Account Information: username, password, and other credentials if you register on our website.

  • Payment Information: card details and billing address (processed securely via third-party payment providers).

  • Website Usage Data: IP address, browser type, device information, pages visited, and referring website.

  • Marketing Preferences: communication preferences, subscriptions to newsletters, and consent to receive promotional content.

2. How We Use Your Data

We may use your personal data for the following purposes:

  • To provide and manage our products and services.

  • To communicate with you, including responding to enquiries and providing support.

  • To process payments securely.

  • To send newsletters and promotional communications (if consented).

  • To improve and personalise our website and services.

  • To comply with legal obligations.

We will only use your data where we have a lawful basis, including your consent, the necessity to perform a contract, or our legitimate business interests.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: where you have given us clear consent to process your personal data.

  • Contractual Necessity: to fulfil our obligations under a contract with you.

  • Legal Obligation: to comply with applicable laws.

  • Legitimate Interests: for purposes such as improving our services, marketing, and ensuring website security.

4. Data Sharing

We do not sell or trade your personal data. We may share your data with:

  • Service Providers: who help us deliver our services, such as IT hosting providers, payment processors, and marketing platforms.

  • Legal Authorities: when required by law or to protect our rights.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets, where your data may be transferred to a new owner.

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Access: to know what personal data we hold about you.

  • Rectification: to correct inaccurate or incomplete data.

  • Erasure: to request deletion of your data.

  • Restriction: to limit how your data is used.

  • Data Portability: to receive your data in a machine-readable format.

  • Objection: to object to processing, including marketing communications.

  • Withdraw Consent: to withdraw consent at any time without affecting prior processing.

7. Cookies

We use cookies and similar technologies to enhance your website experience. Cookies may be used to:

  • Remember preferences and settings.

  • Analyse website usage to improve services.

  • Provide personalised advertising where consented.

You can manage your cookie preferences via your browser settings. For more information, see our Cookies Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. International Transfers

As a UK-based company, your data will be processed within the UK and European Economic Area (EEA). If your data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your privacy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date. We encourage you to review this policy regularly.